The message “We can’t find this authorisation request” may be shown if you have logged in to HMRC with a Government Gateway account associated with self-employment (i.e. that you would use to submit a self-assessment) or a business, and not your personal account associated with your personal income / PAYE records
To resolve this, log out of your Government Gateway account and return to your Konfir link. Then, re-attempt the HMRC connection, instead logging in with your personal account details. If you have not logged in to your personal account before, you can create these login details by following our guide on ‘How do I create a HMRC Government Gateway account?’
If this doesn’t work, then it may be that the error arose because we attempted to connect to your HMRC account but were unable to retrieve any data. As our access requests are one-time only, if the access request fails it will not be re-opened.
In this case, it's best to first try skipping the HMRC connection and connecting any other data sources available to you. In most cases, this will be sufficient to complete your verification. If your verification is still incomplete after connecting other data sources, or no other data sources are available to you, please then contact your verifier directly and ask for a new Konfir verification link to be created for you. Once you have your new verification link, you will be able to re-attempt the HMRC connection.