Troubleshooting
Help with common HMRC issues: login, ID verification and error messages.
By Jacob1 author8 articles
I can't verify my identity with HMRCIf HMRC's identity check fails, try a different ID document, contact HMRC for access support, or skip the HMRC connection.
I’m locked out of my HMRC accountWait 24 minutes, or reset your password to unlock your account immediately.
I’ve forgot my Government Gateway ID or passwordForgot your Government Gateway login? Recover your user ID or password on HMRC’s site, then return to Konfir to reconnect - or skip HMRC and use other sources.
HMRC error — “You can not access this page”This error means you've logged in with a business or agent HMRC account. You need to use your personal (Individual/PAYE) account instead.
HMRC Error — “We can’t find this authorisation request”You're probably signed into the wrong HMRC account. Sign out and sign back in with your personal (Individual/PAYE) account.
HMRC error — “This authorisation request has been cancelled”Explains why the request has been cancelled, and next steps.
HMRC error — “Sorry, this service is unavailable”HMRC is temporarily unavailable due to maintenance. Try again once it’s restored, or skip HMRC and connect other sources if available.
HMRC message — “Is your agent requesting authorisation for Making Tax Digital for Income Tax or Income record?”If asked whether Konfir is requesting authorisation for your Income Record, select “Yes” - this allows us to verify your employment and income securely.