The message “This authorisation request has been cancelled” is typically seen when we have attempted to connect to your HMRC account but were unable to retrieve any data. As our access requests are one-time only, if the access request fails it will not be re-opened.
In this case, it's best to first try skipping the HMRC connection and connect any other data sources available to you. In most cases, this will be sufficient to complete your verification. If your verification is still incomplete after connecting other data sources, or no other data sources are available to you, please then contact your verifier directly and ask for a new Konfir verification link to be created for you. Once you have your new verification link, you will be able to re-attempt the HMRC connection.