FAQs
About the verification process and timing for completing your verification.
Who should I contact if I have questions?When to contact your verifier versus when to contact Konfir, for issues or questions you have before, during or after your verification.
How long do I have to complete my verification?Outlines how long your Konfir link remains valid and who to contact if it expires or you're experiencing delays.
I need more time or my link has expired - what should I do?What to do if your verification link expires or if you can’t finish on time.
The details on my verification are wrong - what should I do?What to do if your verification shows incorrect or unexpected information and how to resolve it.
What data sources can I / should I connect?Describes the different sources available (Banking, HMRC, Payroll, Document Processing) and how to decide which to use.
What happens if I was self-employed, unemployed, or had gaps in employment?Explains how self-employment, unemployment, or breaks in work appear in a verification and what follow-up may happen.
What device should I use?Guidance on completing a verification via phone, computer, or tablet.