Summary
This error usually means you're signed into the wrong HMRC account. Konfir's authorisation request is linked to your personal HMRC tax account (Individual/PAYE) - if you've signed in using credentials for a business, agent, or secondary personal HMRC account, the request won't appear there.
Why this happens
You signed in with a business or organisation account instead of your personal one
You have more than one set of HMRC sign-in credentials and used the wrong one
The one-time request expired after too much time passed between steps
How to fix it
Sign out of HMRC completely
Return to your Konfir verification link and click to connect HMRC again - this starts a fresh request
Sign back in using the credentials for your personal HMRC tax account (Individual/PAYE) - the one that holds your PAYE income and employment records, not a business or agent sign-in
The Konfir authorisation request should now appear
💡 Tip: If you're not sure which account is your personal one, or you have multiple and can't remember which is which, use HMRC's Get help signing in page to recover the correct user ID and password.
Looking for an alternative? Skip HMRC.
If your HMRC account remains locked or recovery is taking too long, you can continue your verification by:
Skipping HMRC in your Konfir journey.
Connecting other available sources, such as Banking or Payroll.
Submitting your verification once done.
Your verifier will review what’s been verified and contact you if any further evidence is required.
ℹ️ Note: If HMRC is your only data source and you can’t access your account, you won’t be able to complete your verification through Konfir right now. Contact your verifier - they may be able to continue your process manually outside of Konfir.