Summary
You’re likely signed into the wrong HMRC account (e.g., a business/agent login, or the wrong personal PAYE account if you have more than one). In some cases, the one-time access request has expired.
What it means
Konfir’s request sits in your personal (Individual/PAYE) HMRC account. If you don’t see it, you’re not in the right personal account.
What to do
Sign out of HMRC completely.
Reopen your Konfir link and choose Connect with HMRC.
Sign in with your personal (Individual/PAYE) account details.
If you have more than one personal account, use HMRC’s “forgot user ID/password” tools to recover the credentials for the account that holds your PAYE records, then try again.
What if I can’t resolve this?
If you're still having trouble or it's taking too long, you can skip the HMRC step and connect any other available sources - like banking or payroll - before submitting your verification. Once submitted, your verifier will review the information and contact you if anything further is needed.