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My verification was not received - what should I do?

What to check and what actions to take if a verification email or PDF doesn’t arrive.

Written by Jacob
Updated today

Summary

If you or the person you sent your verification to hasn't received the email, there are a few quick things to check before creating a new one.


Step-by-step

1. Check the email address was correct

If you entered a wrong address, create a new verification via the Konfir Employer Directory and resend to the correct one.

2. Check whether you submitted successfully.
Open your verification link and check that you reached a confirmation screen. If you didn't, your verification may not have been submitted - complete any remaining steps and submit again.


3. Ask them to check spam or junk folders

Verification emails can be filtered, especially by corporate email security systems. The email comes from Konfir, so asking them to search for "Konfir" in their inbox may help find it.


4. If their organisation blocks external emails

Some companies have strict email filters that block all external senders. If this is the case, create a new verification via the Konfir Employer Directory and choose "Send to me" instead - you'll receive a PDF by email that you can forward or share directly with your recipient.


Need more help?

Contact [email protected] if your recipient still hasn't received the result after working through the steps above.

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