Summary
If we were not able to verify you, this means that we couldn’t confirm the employment and/or income you intended to verify from the sources connected in your attempt.
This is not a judgment on you or a statement of fact - it just means the digital evidence wasn’t there (or didn’t match) for the period you’re verifying. You can try again with different sources or share documents with your recipient.
Why you’re seeing this - common causes
No data (or the wrong data) was connected
You didn’t complete a data connection
You connected a bank account that doesn’t show your salary (e.g. wages paid into a different account).
You changed banks and only linked the new account (older payments live in the previous bank).
Insufficient data in the connected sources
Coverage gap: the data doesn’t cover the period you’re verifying (very old roles may be outside digital coverage, often > ~6 years).
Sparse/weak evidence: irregular or tiny payments that don’t clearly show salary.
Recent changes not yet reflected (e.g., a brand-new job that hasn’t appeared in HMRC/Payroll yet).
Data contradicts what you’re trying to verify
Employer name/dates in HMRC/Payroll don’t match what you expected (e.g., you worked via an agency/umbrella, so the employer of record differs from the end client).
Job title (only available from Payroll) or income is materially different from what you’re trying to evidence.
What you can do now
To obtain your reference, you have two options available to you:
1. Try Again
Return to our Employer Reference Directory to create a new request and try again. Make sure that you:
Check the employer that you are creating a reference for*
Connect as many data sources as you can
Connect the right accounts for each data source
*Note: If you worked via an agency/umbrella organisation, you may have been employed by a different company to the one you originally selected.
If you can't see the right company on our Employer Reference Directory, complete the form at the bottom of the page and we'll create it in 48hrs!
2. Use Another Method
If you can't verify digitally through Konfir, don't worry. You can still evidence your employment in other ways that don't use Konfir:
Traditional Reference: Contact your previous employer directly for a traditional reference
Document Checks: Provide a document (e.g. payslips, P60/SA302, bank statement, letter of employment) instead of a reference. It's important to check with the organisation that has requested your reference if they will accept a document as evidence of your employment
Note: These options exist outside of Konfir. We can not assist with arranging these methods for you.