Summary
If we were not able to verify you, this means that we couldn’t confirm the employment and/or income you intended to verify from the sources connected in your attempt. This is not a judgment on you or a statement of fact - it simply means the digital evidence wasn’t there (or didn’t match) for the period you’re verifying. You can try again with different sources or share documents with your recipient.
Why you’re seeing this (most common reasons)
No data (or the wrong data) was connected
You didn’t complete a connection (e.g., HMRC login not finished).
You connected a bank account that doesn’t show your salary (e.g., wages paid into a different account).
You changed banks and only linked the new account (older payments live in the previous bank).
Insufficient data in the connected sources
Coverage gap: the data doesn’t cover the period you’re verifying (very old roles may be outside digital coverage, often > ~6 years).
Sparse/weak evidence: irregular or tiny payments that don’t clearly show salary.
Recent changes not yet reflected (e.g., a brand-new job that hasn’t appeared in HMRC/Payroll yet).
Data contradicts what you’re trying to verify
Employer name/dates in HMRC/Payroll don’t match what you expected (e.g., you worked via an agency/umbrella, so the employer of record differs from the end client
Job title (only available from Payroll) or income is materially different from what you’re trying to evidence.
What you can do now
Retry
Connect more (or the right) sources:
For history coverage → include HMRC.
To show job title → include Payroll.
To show recent income → connect the bank account(s) that received your salary (add all relevant accounts if you switched banks)
Verify Manually
Provide what your recipient accepts (e.g., payslips, P60/SA302, bank statements, employer letter).