Contacting your verifier
Contact your verifier if your question is about:
Why you've been asked to complete a verification
Deadlines or extending the time you have
What happens next (e.g. hiring, tenancy, or mortgage decisions)
The outcome of your application
What they require if something couldn't be verified
Any messages or instructions they've sent you
Your verifier's contact details will usually be in:
Any communications about your application
Their website or platform
Contacting Konfir
Contact Konfir if your question is about:
A technical issue during the verification process
A connection problem or unexpected result from a data source
Your personal data (what's collected, how it's used, or deletion requests)
A complaint about Konfir's platform or communications
Whether your verification was successfully submitted (if you're unsure)
Please include:
Your name
The email address or phone number used for your verification
We aim to respond within 1–2 business days.
ℹ️ Note: Konfir can't influence your verifier's decisions or policies, and doesn't control how your result is used. For anything related to their process or outcome, you'll need to contact them directly.