If you believe a Konfir verification request was created using your personal details without your knowledge, it may be a sign of identity misuse. Here's what to do next and who to contact.
1. Report it to Action Fraud (UK)
If someone has used your identity without permission, report it to Action Fraud, the UK's national centre for fraud and cybercrime.
Report online: www.actionfraud.police.uk
Phone: 0300 123 2040
Scotland: Contact Police Scotland on 101
⚠️ Note: Konfir cannot confirm or investigate identity theft. Action Fraud is the correct authority to handle these cases.
2. Let Konfir know if a verification is involved
If you received a Konfir verification request you weren't expecting, or believe someone used your details to complete one, please contact us.
While we cannot investigate identity theft, we can:
Review verification activity linked to your details
Prevent further use of your information within Konfir
Advise you on next steps regarding Konfir's systems
This ensures no further verification requests are created using your information.
Unsure if this is identity theft?
Identity concerns can be stressful, and it's not always obvious whether something is fraudulent. You may want to:
Consider whether anyone else could have legitimately used your details (e.g. an employer, recruiter, or screening provider)
Contact the organisation that requested the verification to understand why it was initiated
Report the situation to Action Fraud for advice - even if you're uncertain
They can advise whether your situation matches known fraud patterns.