Contact your verifier
Your verifier is the organisation that asked you to complete a Konfir verification. This could be, for example, an employer, landlord, lender, or another organisation handling your application.
Your verifier is responsible for your overall application or verification process. You should contact them if your question is about:
Why you’ve been asked to complete a Konfir verification
Alternative verification methods outside of Konfir
What happens next after your verification
Outcomes or decisions, such as hiring, tenancy, or mortgage decisions
Messages, instructions, or deadlines they’ve sent you
You can usually find your verifier’s contact details in:
Emails or messages about your application
Their website, portal, or platform
ℹ️ Note: Konfir can’t help with questions about your application outcome, your verifier’s requirements, or decisions made by your verifier.
Contact Konfir
Konfir is responsible for how the verification is carried out on our platform.
You should contact Konfir if your question is about the Konfir verification process or platform, including:
Difficulty completing your Konfir verification
A technical issue during the verification process
Questions about personal data used in your Konfir verification
A complaint about Konfir’s platform or communications
How to contact Konfir
Konfir provides a Help Centre and chat-first support service.
Before opening chat, we recommend searching or browsing our Help Centre articles first. This is often the quickest way to find an answer, especially for common questions about completing your verification, technical issues, or next steps.
If you still need help after checking the Help Centre, you can contact Konfir through chat. Through chat, you can:
Get instant answers to common questions
Receive guidance from our automated assistant
Reach a member of our support team if your issue needs further investigation
You can open chat:
During your Konfir verification, directly from your verification link
From the Help Centre, using the chat icon in the bottom-right corner
Tip: If your issue can’t be resolved immediately, the conversation will continue asynchronously. You don’t need to stay online, and replies will be sent to your email.
Privacy requests and complaints
If your query relates to data protection, privacy rights, or a formal complaint, we recommend contacting us by email so it can be reviewed by the relevant team.