Troubleshooting
Fixes for common banking connection problems
I don’t have online bankingGuidance for individuals without online banking, including alternatives using HMRC or Payroll.
I can’t find or select my bank
I can’t log in to my bankHelp with login issues, and fallback options if issues persist.
My bank account is closedWhat to do if an account is closed, and how other accounts or data sources can be used.
