Troubleshooting
Fixes for common banking connection problems
By Jacob1 author3 articles
- I can't find or log in to my bankIf your bank isn't listed or the login fails, you can skip it and verify via HMRC or payroll instead - or contact your verifier to discuss alternatives.
- I don’t have online bankingThe quickest option is to skip bank and connect other sources. You can also set up online banking first if you'd prefer to include bank data.
- My bank account is closedA closed account can't be connected. Use another open account, or verify via HMRC or payroll instead.
