Troubleshooting
Fixes for common banking connection problems
By Jacob1 author3 articles
I can't find or log in to my bankIf your bank isn't listed or the login fails, you can skip it and verify via HMRC or payroll instead - or contact your verifier to discuss alternatives.
I don’t have online bankingThe quickest option is to skip bank and connect other sources. You can also set up online banking first if you'd prefer to include bank data.
My bank account is closedA closed account can't be connected. Use another open account, or verify via HMRC or payroll instead.