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HMRC error — “Sorry, this service is unavailable”

What to do when HMRC undergoes technical maintenance.

Hope Latham avatar
Written by Hope Latham
Updated over a week ago

Summary

HMRC is experiencing maintenance or a temporary outage. This typically resolves within 24 hours. Konfir will automatically email you as soon as HMRC is back up with a secure link to rejoin your verification.


What to do

  1. Try again later - Watch for Konfir’s “service restored” email and use the link to continue with HMRC when it’s available again.

  2. If you’re short on time, skip HMRC and connect Banking and/or Payroll so your verification can still progress. If your verifier only enabled HMRC, you’ll need to wait for HMRC to be back online.

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