Summary
It depends on your question - some things Konfir can help with, but most are handled by your verifier (the organisation that asked you to complete the check).
Contact your verifier if you need to:
Ask about the status, progress, or deadline of your verification
Provide documents or additional information they’ve requested
Correct details in your verification request (e.g. wrong employer or dates)
Get a new link if your Konfir invite has expired, been lost, or needs to be reset
💭 Good to Know: Your verifier is always the decision maker. They requested your verification and decide what to do with the results - Konfir simply provides the secure platform to complete it.
Contact Konfir if you need to:
Get help connecting data sources (e.g. HMRC, bank, payroll, or documents)
Report a technical issue or error message during the verification process
Ask questions not covered in this Help Center