Bank Connection
Help connecting bank data
General
Guidance on how the Open Banking connection works and which bank accounts can be used.
How does the bank connection work?How to connect a bank account through Open Banking, what data is shared, and how the process is secured.
What bank accounts can I / should I connect?Outlines which accounts are supported (personal, joint, business) and which are not (credit cards, savings-only, overseas).
Can I skip the bank connection?How to skip connecting your bank account and use other sources (HMRC or Payroll) to verify instead.
Troubleshooting
Fixes for common banking connection problems
I don’t have online bankingGuidance for individuals without online banking, including alternatives using HMRC or Payroll.
I can’t find or select my bank
I can’t log in to my bankHelp with login issues, and fallback options if issues persist.
My bank account is closedWhat to do if an account is closed, and how other accounts or data sources can be used.