HMRC Connection
Help connecting HMRC data
General
How the HMRC connection works, creating your account, and alternatives available.
How do I connect to HMRC?How to log in via Government Gateway to link data to Konifr. Plus, what HMRC data is shared and why.
Why Konfir uses HMRC Data
How do I create a Government Gateway account?
Can I skip connecting HMRC?Outlines when HMRC can be skipped, and what to do next.
Troubleshooting
Common HMRC login and access issues, with tailored solutions
I can’t verify my identityOptions for resolving HMRC identity verification issues.
I’ve forgot my Government Gateway ID or passwordSteps to recover or reset your login credentials before retrying the connection.
I’m locked out of my HMRC accountWhat happens when you’re locked out, how long recovery usually takes, and what you can do in the meantime.
HMRC Error — “We can’t find this authorisation request”Explains why the request may not appear, what to do if using the wrong account, and next steps.
HMRC error — “This authorisation request has been cancelled”Explains why the request has been cancelled, and next steps.
HMRC error — “You can not access this page”Explains why you can't access and how to get access to your personal HMRC account.
HMRC error — “Sorry, this service is unavailable”What to do when HMRC undergoes technical maintenance.
HMRC message — “Is your agent requesting authorisation for Making Tax Digital for Income Tax or Income record?”